Answers to Your Questions: Artwork, Pricing, Shipping

How is pricing determined?
Pricing is determined based on the style of product being ordered, the type of decoration being used and the quantity of the order.
When will I receive my order?

Turn-around time for production depends on the item that is ordered. Generally speaking, it is two weeks for garments and 3-4 weeks for promotional products. Burt's works with each customer's individual deadlines to ensure that products are delivered on time. 

We can always help with rush orders, contact us today to talk to a representative about your rush order today!

Is there a minimum quantity for an order?
Yes, there are minimum quantities on all orders which are based on the type of product being ordered.
What if I have a problem with my order?

Burt's stands behind its products and services and will make every effort to resolve any issues with your order. 

What is the order process?

The first step is product selection and the determination of the design for the item. When the product, quantity, and design files are submitted to Burt's, the order will go into process. 

What types of digital design files work best for custom orders?

In order to ensure the best printed image possible, Burt's prefers to use Adobe Illustrator vector files. If that type of file is not available, most EPS or PDF files can be converted for use in our print art. There are many ways Burt's can redraw or convert files that are not vector based if that is required. What types of digital design files work best for custom orders?

What happens after I placed my order?

Once the order is placed, Burt's will confirm the cost breakdown and specifics of the order with the customer, and our art department will e-mail a virtual proof of the design to the customer for approval. When the work order and the proof are approved, the order will go into production.

What if I don't have a logo or design?

Burt's art department is available to help customers create an image for an item from a customer's concept. We have clipart and fonts available to bring your design concept to a printed item. 

What if I want to have one or two items decorated?

Burt’s is a custom decorator that handles larger order quantities. Normally minimum orders for embroidery are 6-12 or 24 pieces per design depending on the product ordered and 24 for screen printed products.

Ask away!

Here at Burt's, we try to make it as easy as possible for you to order exactly what you want. A custom t-shirt with your logo? No problem. A hooded sweatshirt with a full customized back? Still no problem. A coffee mug that you need help designing? You guessed it...not a problem. 

More questions?

There are a few ways to get your questions answered:

Email Us today, we respond to most emails within 48 hours!
Fill out our Contact Form and someone from Burt’s will get back to you as soon as possible.
Call our local number, 970-484-7417 or our Toll-Free number, 1-800-530-2010