Answers to Your Questions: Artwork, Pricing, Shipping
Here at Burt’s, we try make it as easy as possible for you to order exactly what you want, to look exactly how you want it. A custom t-shirt with your logo? No problem. A hooded sweatshirt with a full customized back? Still not a problem. A coffee mug that you need help designing something for? You guessed it… not a problem.
There are a few ways to get your questions answered:
- Email Us today, we respond to most emails within 48 hours!
- Fill out our Contact Form and someone from Burt’s will get back to you as soon as possible.
- Call our local number, 970-484-7417 or our Toll-Free number, 1-800-530-2010
- Browse our Frequently Asked Questions below:
Frequently Asked Questions
How is pricing determined?
Is there a minimum quantity for an order?
Yes, there are minimum quantities on all orders which are based on the type of product being ordered.
What is the order process?
The first step is product selection and the determination of the design for the item. When the product, quantity and design file are submitted to Burt’s the order will go into process.
What happens after I place my order?
Once the order is placed Burt’s will confirm the cost breakdown and specifics of the order with the customer and our art department will e-mail a virtual proof of the design to the customer for approval. When the work order and the proof are approved the order will go into production.
When will I receive my order?
Turn-around time for production depends on the item that is ordered but generally for garments it is normally two weeks and for promotional products production turn-around time is three-four weeks. Burt’s work’s with each customers individual delivery date needs to ensure that products are delivered on time.
We can always help with rush orders, click here to talk to a representative about your rush order today!
What if I have a problem with my order?
Burt’s stands behind its products and services and will make every effort to resolve any issues with your order.
What types of digital design files work best for custom orders?
In order to ensure the best printed image possible Burt’s prefers to use adobe illustrator vector files. If that type of file is not available most EPS or PDF files can be converted for use in our print art. There are lots of ways Burt’s can redraw or convert files that are not vector based so if that is required we offer that service too. Click here to send us your art file for review!
What if I don’t have a logo or design?
Burt’s art department is available to help customers create an image for an item from a customer’s concept. We have clip art and fonts available to bring your design concept to a printed item.